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Criticism Closes People Down and Appreciation Opens Them Up

Criticism Makes People Defend Themselves Instead of Changing

Honest Appreciation and Their Own Wants Move People to Act

Melt the Frost: Choose the Reply That Opens the Other Person Up

Interest Is the Quickest Way to Be Liked

Real Interest in Others Beats Trying to Be Interesting

A Name, a Smile and Good Listening Make People Feel Important

Draw Them In: Spot the Moves That Seat a Guest at Your Table

Arguments Are Lost Even When They Are Won

Nobody Is Convinced by Being Told They Are Wrong

People Support the Ideas They Feel Are Their Own

Lay the Planks: Build a Bridge to Agreement in the Right Order

Leaders Correct Behavior Without Giving Offense

Praise First, Then Point at the Problem Gently

A Fine Reputation to Live Up To Changes Behavior

Shape the Vase: Build a Message Someone Can Accept

Technique Without Sincerity Backfires

The Same Words Work as Respect and Fail as Flattery

These Habits Carry Honest Feedback, They Do Not Replace It

Weigh the Words: Tell Flattery From Sincere Appreciation

One Principle a Day Turns Ideas Into Habits

A Habit Grows From One Principle Used on One Person

A Weekly Scorecard Turns Good Intentions Into Evidence

Plant the Habits: Match Each Moment to the Habit It Calls For

Check Your Understanding

Why Criticism Rarely Changes Behavior

What Makes a Name and a Question So Powerful

How to Correct Without Giving Offense

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Most of us try to influence people by arguing, correcting or impressing them, and most of us end up with defensiveness instead. This course turns the timeless habits behind real influence into six practical sections: appreciate before you ask, be interested rather than interesting, win agreement without a fight, correct without giving offense, keep it sincere, and make it a daily habit.

How to Win Friends and Influence People: honest appreciation, real interest and gentle influence

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